FAQs

Shopping & Shipping

What is my ring size?
Real talk, for us it depends on what else is happening in life. Linked here is a guide to help you figure out yours. When the stars align, and we aren’t bloated, and haven’t had too much salt, here’s our size chart:

Ring Size

Inner Diameter (mm)

5

15.7 mm

6

16.5 mm

7

17.35 mm

8

18.19 mm

9

18.95 mm

9+

We’re working on it!


My size is not offered, will you offer more sizes?
Yes! We want everyone to be able to use these, and are working on it.

What is your shipping policy?
We offer free standard/ground shipping within Canada and the USA. 

Where do you ship to?
For now, Canada and the USA. Where do you want us to ship to? Let us know at contactus@boldandkind.com

How do I check my order status?
You should receive a confirmation email once you place your order. If you have any questions about it, please email us at customerservice@boldandkind.com

How do I change my order?
Did you change your mind or want a different size? We accept returns and exchanges within 30 days of the delivery date so long as all items are in original condition. Start by emailing us at customerservice@boldandkind.com and tell us what happened. We will then start your return or exchange. Customers are responsible for the cost of shipping items back to us.

Final sales don’t apply.

Do you offer gift wrapping?
Not yet sadly, but we’re working on it. Side bar - we think you’re amazing for gifting these! Thank you.

Do you do custom work? Or engravings?
We do not, sorry.

How do you deal with my personal information?
We use it to send you your Reminders and emails when you allow us to. Please read our Terms of Service here for more details.

Why does my ring not look like the picture?
We use hand cut marble in the design, so each one is a little unique. What does yours look like? Share it on Instagram by using the hashtag #Beboldandkind

Payments  

What payment methods do you accept?
Visa, Mastercard, AmericanExpress and GooglePay. Click “more payment options” if you don’t see them on your page.

What currency can I shop in?
CAD and USD. There’s a drop down at the bottom of the page, feel free to change it.

How secure is my credit card and personal information?
We are powered by Shopify, and in their words, “Shopify is certified Level 1 PCI DSS compliant. This compliance extends by default to all stores powered by Shopify. We are very serious about securely hosting your store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work hard to keep our shopping cart and ecommerce hosting secure.”

Will I be charged by duties and taxes?
When shipping in Canada and the USA, you should not.


Materials, Care & Warranty

Is there a warranty?
We want you to feel safe, so we’ll send you a replacement if there’s a defect within 1 year of purchase date. Just email us at customerservice@boldandkind.com with the details.
Please note that wear and tear is not covered; gold plated jewelry may show scratches and wear over time. That's normal and not covered under warranty. Please see, "How do I care for my rings" below for more instructions. 

How do I care for my rings?
Jewelry can become a constant companion. We don't wear ours when we're in the shower or doing the dishes. It's best to store it in a dry, cool place, like the treasure chest we provide. 


What is the jewelry made of?
We use stainless steel bases, plated with 18K gold so the jewelry won’t turn your finger green. The Originals Collection uses hand cut marble so each piece is a little unique. Future collections are a secret! Want to know more? Follow us at @beboldandkind to stay up to date.


About Bold&Kind

What is the meaning of life?
Oooof friend, what a good question. The smell of coffee, buying new stationery, dancing in the shower, a night out with the besties, a dip in the ocean, morning air, long-wrap-around hugs, midi dresses that feel just right…rings that make you stand taller? Just kidding, you make you stand taller.

Why are you doing this?
If you feel like reading, check out the Origin Story. The short of it; rings kept us grounded through some tough times, so we’re sharing them as reminders for everyone. But also, we’re obsessed with rings! There’s an entire sketchbook worth coming your way, you’ll see. Just remember we aren’t a fast fashion company, so will take our time.

Why Bold&Kind?
We believe those are the critical reminders for all of us. Every piece of jewelry should remind you to be so Bold in how you show up for yourself, and Kind in how you show up for everyone else. Read more about it in the message from our founder.

What are your sustainability goals?
We want to be good for people but also the planet. This is just us, standing this whole thing up with our savings. One day we want to help with Garbage Island (side bar, if you don’t know, read!) and will treat that as our moonshot. Today we’ve partnered with OneTreePlanted so a portion of all sales go towards planting trees. Reforestation was the most accessible way we could start helping, but more is coming.

When you get your Reminder, you’ll notice we don’t send you a ring box to throw away, but a treasure chest that’s yours forever. We’re also testing biodegradable packaging with some of our orders. If you get one, let us know what you think! (contactus@boldandkind.com)

It takes time to get going in a way that’s 100% sustainable, and we’re working on it.

When are new designs coming? How often do you update your lineup?
We will only launch Reminders that we believe in. We are not a fast fashion company and aren’t in a hurry to offer you a million options. That’s not what we do. But - there’s 6 in the original line up and we can’t wait to show you all of them!

How do I stay in touch?
Follow us at @beboldandkind to stay up to date, or check back here! Use the hashtag #BeBoldandKind to post about your Reminder when you get it! We want to know how your adventure goes

How do I unsubscribe from the newsletter?
Send us an email at customerservice@boldandkind.com


Reaching us

We offer biodegradable packing supplies! How do we work together?
Amazing! Please email us at contactus@boldandkind.com.

How quickly do you respond?
The team tries to answer inquiries within 48 hours. Be kind to us.

Is your question not listed in the FAQ?
Please email us at contactus@boldandkind.com